Contact support
Email [email protected] or phone [PUBLIC SUPPORT PHONE]. OldMate is operated by [EXACT LEGAL OPERATOR], at [PUBLIC BUSINESS ADDRESS].
Before launch, the mailbox and phone number must be created, monitored, and tested from an unrelated provider.
Please include:
- your OldMate app version and iOS version;
- your iPhone model;
- what you expected and what happened;
- the wording of any error; and
- whether the problem happens on Wi-Fi, mobile data, or both.
Do not send your password, authentication codes, recordings, or another person's private information.
Common fixes
OldMate cannot hear me
Open iOS Settings, find OldMate, and enable Microphone access. Return to OldMate, keep it in the foreground, and try a short recording in a quieter place. The app shows a clear listening state and automatically stops a recording at its time limit.
A recording will not transcribe or organise
Transcription and enrichment require an internet connection, a valid signed-in session, and permission for OpenAI processing. Check your connection, sign in again if asked, and review Settings → Privacy & AI before retrying. OldMate's production backend must remain available while Apple reviews the app.
I did not receive a confirmation email
Check spam or junk folders and confirm that the address was typed correctly. On OldMate's confirmation screen, tap Resend confirmation email. If you cannot remember your password, return to Sign in, tap Forgot password?, and use the link sent to your inbox. Support will never ask you to send a password.
Where is my relationship memory stored?
Saved contacts, notes, transcripts, and recordings are stored locally by the app. Online services process audio and text when you use AI features, but your OldMate account is not a cloud backup of the saved local library. See the Privacy Policy for details.
How do I remove a note or contact?
Open the relevant contact and use its delete control. Deleting a contact also removes its saved notes and audio from the app's current local data. This is different from deleting your OldMate account.
How do I delete my account?
Open Settings → Delete account, confirm the permanent deletion, and re-enter your password if asked. OldMate removes the Supabase authentication account and that user's local contacts, notes, generated fields, caches, recordings, and AI-permission record. If you have lost app access, follow the recovery instructions on Privacy Choices.