Contact support
Email privacy@askoldmate.com. OldMate is operated by Jonah Ease.
For deletion, request account deletion without the app, or use Settings → Delete account in OldMate.
Please include:
- your OldMate app version and iOS or Android version;
- your phone model;
- what you expected and what happened;
- the wording of any error; and
- whether the problem happens on Wi-Fi, mobile data, or both.
Do not send your password, authentication codes, recordings, or another person's private information.
Common fixes
OldMate cannot hear me
Open your phone's settings, find OldMate's app permissions, and enable Microphone access. On Android this is usually under Apps → OldMate → Permissions. Return to OldMate, keep it in the foreground, and try a short recording in a quieter place. You can keep typing if you prefer not to grant microphone access.
A recording will not transcribe or organise
Transcription and organising need an internet connection, a signed-in session and your AI permission. Check your connection and sign in again if asked, then try again. The Privacy Policy explains who handles each feature.
Is what I say used to train AI?
No. OldMate pays for its AI providers as a business customer, and none of them uses what you send to train its models. What they receive isn’t linked to your account. The Privacy Policy names them.
I did not receive a confirmation email
Check spam or junk folders and confirm that the address was typed correctly. On OldMate's Check your inbox screen, tap Send it again — there is a short wait between sends, and the screen says how long. If you have already left that screen, sign in with the same address and OldMate will bring you back to it. If you cannot remember your password, tap Forgot your password? on the sign-in screen and use the link sent to your inbox. Support will never ask you to send a password.
Where is my relationship memory stored?
Your people, notes, recordings and photos are held in your OldMate account, and every phone and browser you sign in to works from it. The phone app keeps a copy so you can read it offline, and saves its changes to your account whenever you are signed in. Online services process audio and text when you use AI features. See the Privacy Policy for what the account copy contains and where it is held.
Can I turn backup off?
No. Backup is always on while you are signed in, so your phones and the browser app stay in step. It is separate from AI permission. To remove the copy OldMate holds, delete your account. See Privacy Choices.
How do I remove a note or contact?
Open the relevant contact and use its delete control. Deleting a contact also removes its saved notes and audio from the app's current local data, and from your OldMate account on the next catch-up. This is different from deleting your OldMate account.
How do I delete my account?
Open Settings → Delete account, confirm the permanent deletion, and re-enter your password if asked. OldMate removes that user's local data on this device, the account and associated data held on our servers, and requests deletion of identified analytics. You can instead request account deletion by email without reinstalling OldMate. Email requests are handled manually after ownership verification; we give you an expected completion time and confirmation when completed. They cannot remotely erase copies on your devices. The deletion page explains the data removed and any retention exceptions.